Refund policy

Return eligibility: 

• Enjoy a 30-day return window from the date you receive your item for a hassle-free refund process.
• To be eligible for a return, items must be in their original condition: unused, undamaged, and securely packaged, with all Orvel Gems tags attached.
• Please note, items designated as 'FINAL SALE' cannot be returned.

Initiating a Return:

• To initiate a return, please contact us at support@orvel.com, providing your order number, details of the item, and any relevant photographs.
• In the event of receiving damaged or defective goods, please inform us within 72 hours.
• Pre-approval is required for all returns; unsolicited returns may not be accepted.
• Unless Orvel Gems specifies otherwise, return shipping costs are the responsibility of the customer.

Return Process:

• Following return approval, we will issue a return authorization, a prepaid shipping label, and detailed instructions for your return shipment.
• We advise choosing a shipping method with tracking to ensure the return package is securely delivered. Orvel Gems cannot be held responsible for lost returns if sent without a trackable option.

Damaged, Defective, or Incorrect Items:

• Our natural stone products inherently feature unique characteristics such as minor pits and color variations, which are not considered defects but rather the beauty of natural authenticity.

• We celebrate these natural imperfections, acknowledging them as evidence of each stone's journey from the earth to you.

Refunds:

• Upon receiving and inspecting your returned item(s), your refund will be processed to the original payment method.
• Refund processing is swift, typically taking between 3-7 business days to appear in your account.

Need Help?

• Should you require assistance or have any questions, please don't hesitate to get in touch with us at support@orvel.com Our team is committed to ensuring your satisfaction and a positive experience with Orvel Gems.